Questions & Answers
Q :
I do not have a have a order number and it would not take my email how do i find out about my order
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Q :
Trying to find out for a Nissan Altima 2008 how much for a coil
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Q :
Hi I just received my part for car and the order number is wrong and a piece is missing. Can we fix this problem? My name is Catherine 651 706 2894
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Q :
Why is my refund amount different. Everything that was returned was approved without problem
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Q :
Why did you keep $128.00 of a $161.00 return?parts where unopened and not used.
A :
Because they can. RockAuto makes money by offering no customer service whatsoever. Low prices and a Caveat Emptor policy. Buyer Beware!
by Howell371 - June 15, 2020
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Q :
Where in the hell is my order?
A :
Not where it's supposed to be. If you want your parts quick, pay extra for DHL and you can wait for standard postage for actually delivery. Don't count on it actually being sent when they said it would be though. Maybe it is on it's way. Maybe it's not.
by Irma739 - April 21, 2022
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Q :
Why do you not allow my order to be held for pick up ? It is my part .I paid for it. Now they get stolen because you don't allow FedEx to allow me to
A :
No kidding - just ran into this problem myself. THen, after huge delays the product arrived damaged. It was a set of headlamp assemblies. I had to pay to ship the other one back when I refused to accept a replacement.
by Julie T. - November 24, 2020
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Q :
I cannot believe all these bad comments about your companies service after the purchase. I don't see ANY good comments! Why????
A :
You plug in information for your vehicle and they give you options to buy parts that are incompatible, THEN, due to the error of the company, you have to pay to return and get a partial refund. Customer service pours salt in the wound if anything at all. I would recommend paying retail at Advance before dealing with these jokes
by Dolores W. - January 13, 2022
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A :
Because RockAuto sucks and don't care about their customers.
by Sheila.Bailey - December 30, 2019
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Q :
I want to buy from rock auto and ship the goods to Senegal by FedEx. Is it possible ? Regards
A :
Buy from somewhere else. Don't buy from Rockauto.com
by Alexa E. - December 17, 2019
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Q :
How to talk to a customer service representative
A :
You can't. They decide not to ship DHL as paid for and they will refer you to DHL even though their own records show they had not even actually shipped it DHL. Try: service@rockauto.com Take your blood pressure meds before attempting this. You will need a double dose and whatever headache remedy you prefer. Whiskey worked for me.
by Mason213 - April 22, 2022
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You can't. You can leave a callback number with the business, but they will not return your call. If you have a existing order number you may be able to get a response from them via email.
by Maurice053 - April 22, 2020
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Whare is my package. An $85 inside door panal. Part # 4029357733. Ca ordered 12/22/16 rock auto had no problem taking my money but apparently don't know how to make a shipment. Pissed
by Sophia G. - December 26, 2016
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